Help & contact

Before you write

Many issues come from a single dimension or material thickness change. Note your box interior size, tray material thickness, and whether you use millimeters or centimeters so we can understand your layout.

Common topics

• Lid clearance fails (“Lid Clutch”) — The stack height exceeded your box’s allowed clearance. Try thinner tray material, fewer layers, or smaller pile footprints, then fork the plan to compare variants.
• After an expansion or sleeve change — Add the new pile dimensions or sleeve thickness to your saved inventory and re-run the layout; fork an older plan if you want a side-by-side comparison.
• Units look wrong — Use the built-in mm/cm toggle for grid and clearance fields; mixed units in your headnotes can confuse hand measurements.
• Data missing after reinstall — Plans are stored on the device. Removing the app clears local layouts unless you have a device backup that restores app data.

What we cannot do via email

We cannot remotely open or edit your saved layouts because the described app keeps plans on your device and does not use a support login. We also cannot guarantee a physical insert will fit every manufacturing tolerance from email descriptions alone.

Contact

Email [email protected] with your iOS version and a short description of the problem. Attach a screenshot of the grid and clearance gauge if it helps illustrate the issue.

Operator: Gilad Azoulay, Israel.

Related pages

See Data on your device for how local data is handled, and Use agreement for licensing and disclaimers.